In the digital age, the security of personal information has become a top priority, especially in healthcare. For a clinic like Virtual MD, the protection of your medical data is not only a legal obligation: it is the very foundation of our relationship of trust with you.
This is how we guarantee the privacy of your exchanges and compliance with the strictest standards in Quebec and Canada.
Since September 2022, Quebec has modernized its privacy laws with the with Law 25. This law imposes very strict rules on businesses (including medical clinics) regarding data collection, use, and retention.
At Virtual MD, we rigorously apply these standards:
Clear consent We inform you precisely about how your data is used.
Responsibility A data protection officer keeps a close eye on things within our administration.
Right to be forgotten and access: You have complete control over your health information.
If Law 25 governs Quebec, then PIPEDA (Personal Information Protection and Electronic Documents Act The LPRPDE (in French) is the Canadian federal law that governs how private sector organizations handle personal information.
Why is this essential for you? The PIPEDA ensures that your data is not used for commercial purposes without your consent and is protected by security measures proportionate to its sensitivity. By respecting both Law 25 and PIPEDA, Virtual MD Ensures total compliance, no matter where you are in the country.
Protecting your privacy relies on choosing trusted tools. That's why Virtual MD has chosen to build its clinic on the ecosystem of TELUS Health, Canada's leader in medical technologies. We have banned the use of standard emails for sending sensitive documents, as they do not meet the security standards required for your health data.
DME and Integrated Patient Portal We use the Electronic Medical Record (EMR) from TELUS paired with the communication and booking platform Pomelo. This synergy allows your documents (results, prescriptions, notes) to be transmitted exclusively via an encrypted patient portal.
A hermetic environment: Unlike an email circulating on the web, the portal is a «closed» environment. Only you and your healthcare professional can access your files, guaranteeing absolute confidentiality.
Smart Notifications When the doctor files a document for you, you will receive an email notification. Please note: This email does not contain any medical information; it serves only as a secure alert to invite you to log in to your health vault.
Local and certified hosting: Your data does not travel abroad. It is hosted on TELUS's highly secure servers in Canada, meeting medical industry standards and the strict requirements of Quebec's health network.
It can be tempting to think that a simple FaceTime or Zoom call is enough for a consultation. However, these consumer-grade tools do not meet Quebec's medical confidentiality requirements.
Data sovereignty: Unlike several American platforms that host their data abroad, Virtual MD made the strategic choice of technology Telus Health.
Local hosting: To meet the highest standards, your information and consultation records are hosted here, in Quebec. This is a condition sine qua non to ensure that no foreign authority has access to your files and to comply with the spirit of Law 25.
End-to-end encryption Our communication channels are encrypted. This means your audio or video conversation is completely private: it cannot be intercepted or recorded by third parties.
Technology must serve health, without ever compromising privacy. By choosing Virtual MD, you opt for modern medical expertise backed by institutional-grade security infrastructure.
Do you have questions about managing your data? Feel free to contact us. We are transparent about our processes, as your peace of mind is our priority.
Consult quickly, in complete confidentiality, from the comfort of your home. Our healthcare professionals are here to support you with attentiveness, expertise and care.
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